Shipping & Delivery Policy

Where we deliver

We deliver across India through our courier partners.A few remote PIN codes may not be serviceable; if yours is not, we will contact you and cancel the order at no cost to you.

Dispatch and delivery times

• Dispatch: within 1–2 business days after we confirm your order.
• Delivery: usually 3–7 business days after dispatch, depending on your location.
• Orders are not dispatched on Sundays and public holidays. Times are estimates and can be affected by weather, strikes or other events outside our control.

Delivery charges

These charges apply per order and are shown before you place it:

• Delivery charges: ₹99, free on orders of ₹999 or more — Shipping to your address

Tracking

Once your order is dispatched we will share the courier name and tracking details by SMS, WhatsApp or email. You can also ask customer care for an update at any time.

Receiving your order

• Please check that the outer package is sealed and undamaged. If it looks tampered with or damaged, you may refuse it and let us know.
• We recommend recording a short video while opening the package; it helps us resolve any damage or missing-item claim quickly.
• For cash-on-delivery orders, please pay the exact amount shown on your order to the delivery partner.

If delivery fails

The courier will usually attempt delivery up to three times and may call you. If the order comes back to us because the address was incorrect or nobody was available, we will contact you to arrange re-delivery.

Questions

Contact customer care at [Customer care email — add in Admin → Settings] or [Customer care phone — add in Admin → Settings] (Mon–Sat, 10 am – 6 pm). For returns of damaged or wrong items, see our Returns, Refunds & Cancellation Policy.