Returns, Refunds & Cancellation Policy

We want you to love your fragrance. Because perfumes are personal-care products, opened bottles cannot be resold, so this policy explains when we accept returns and how refunds work. It does not affect your rights under the Consumer Protection Act, 2019.

1. Damaged, defective, wrong or missing items

If your order arrives damaged, leaking, defective, expired, different from what you ordered or from its description on our website, or with an item missing, please contact us within 7 days of delivery with your order number and photos (and the unboxing video, if you have one). We will, at your choice:

• send a replacement at no cost, or
• give you a full refund of the item, including any delivery and other charges paid for it.

We will arrange a free pickup of the item where needed. We never refuse to take back defective, deficient, spurious or wrongly described goods.

2. Change of mind

You may return a product you no longer want within 7 days of delivery if it is unopened, unused, with its seal, cellophane and original packaging intact. Please contact us first to arrange the return. Once we receive and check the product, we will refund the price of the product. Delivery and other per-order charges are not refunded for change-of-mind returns, and you may be asked to send the product back yourself or pay the return pickup charge, which we will tell you before you confirm.

For hygiene reasons, opened or used perfumes, testers and samples cannot be returned unless they are defective.

3. Combos

A combo is refunded as a whole when returned unopened. If one perfume in a combo is damaged or defective, we will replace that perfume or refund its proportionate share of the combo price.

4. Cancelling an order

• Before dispatch: cancel free of charge by contacting customer care with your order number.
• After dispatch: you may refuse the delivery. For cash-on-delivery orders nothing is payable.
• We do not charge any cancellation fee.
• We may cancel an order if a product is out of stock, the address is not serviceable or we cannot confirm the order with you. We will inform you and refund any amount paid in full.

5. Refunds

• Refunds are processed within 7 working days after we receive and inspect the returned product, or after we approve a claim for a damaged or missing item.
• Orders paid online are refunded to the original payment method. Cash-on-delivery orders are refunded to your bank account or UPI ID, which we will ask you for.
• We will confirm by SMS, WhatsApp or email when the refund has been sent. Your bank may take a few more days to show it.

6. How to request a return or refund

Contact customer care at [Customer care email — add in Admin → Settings] or [Customer care phone — add in Admin → Settings] (Mon–Sat, 10 am – 6 pm) with your order number. If you are not satisfied with our response, you can write to our Grievance Officer; see Grievance Redressal.