Grievance Redressal

In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to handle complaints about our products, orders, deliveries, refunds and your personal data.

Grievance Officer

• Name: [Grievance officer name — add in Admin → Settings]
• Designation: [Grievance officer designation — add in Admin → Settings]
• Email: [Grievance officer email — add in Admin → Settings]
• Phone: [Grievance officer phone — add in Admin → Settings]
• Address: [Legal business name — add in Admin → Settings], [Business address — add in Admin → Settings]
• Hours: Mon–Sat, 10 am – 6 pm

How to raise a complaint

Email or write to the Grievance Officer with:

• your name and the mobile number used for the order;
• the order number (for example, #1001);
• a description of the problem, with photos or videos if relevant.

What happens next

• We will acknowledge your complaint within 48 hours and give you a reference.
• We will resolve it within one month of receiving it, and keep you updated.

If you are not satisfied

• Call the National Consumer Helpline on 1915 or 1800-11-4000, or register a complaint at consumerhelpline.gov.in.
• File a complaint before the District, State or National Consumer Disputes Redressal Commission, including online through the government’s consumer commission e-filing portal.
• For complaints about your personal data, you may approach the Data Protection Board of India.